Known issues

Known problems in versions 11 & 12 and their solutions

This page is dedicated to problems and issues within the GRAFIS application, especially regarding basic blocks and Setup. Help for general problems and questions about GRAFIS can be found here:

Problems with printing after Windows update

Multiple customers have reported problems with printing in GRAFIS after updating Windows. Windows Versions 7,8 and 10 are affected.

When printing the first 1-2 images everything seems to normal but after the third image the error "System-Fehler 0122", or "Plotter nicht bereit" (0048) when using a HP/GL-plotter appears.

The cause of this error is Windows update KB3177725 in Windows 7,8 and 8.1, or KB3176493 for Windows 10. According to Microsoft, GRAFIS isn't the only software affected by this: https://support.microsoft.com/en-us/help/3177725/ms16-098-description-of-the-security-update-for-windows-kernel-mode-dr

To fix this you have to install the newest version of GRAFIS, 11.00 Release 52. For version 10.02 there's the new Release 24.

If you require a quicker solution or use an older version of GRAFIS you can also delete the mentioned Windows update in the computer's system settings.

(August 2016)